Employee self-service

Author: Ian Hurst — Managing Director, Paymaster Business Solutions

Employee self-service (ESS) allows employees to apply for leave, collect their payslips and manage their own employee-data details. Employees can log in on a secure website in order to proceed with the management of their personal employee-data. By transferring accountability, ESS empowers your employees.

The new normal

With older HR systems, the former way of managing employee-data has become outdated. Nowadays, the new normal is to implement an online cloud-based HR system. Cloud-based HR systems facilitate employee-access from yout laptop, computer or phone. This kind of functionality is the new bare minimum—businesses and human resource professionals expect nothing less.

5 Reasons why the new normal is important

  • This new reality is expected from cutting-edge HR services . Employees are expected (and expect) to manage their own employee-data. All your competitors conduct their business by this reality too. It is a bit like access to WiFi: you just use it, and take it for granted as the least you would expect. But when your WiFi service is unavailable, you are suddenly lost with no connection to the world around you.
  • Talent retention. Nobody will resign from your company simply because you do not have ESS. However, ESS may indirectly influence the employee who has been frustrated trying to get information about their current or past payslips, or other employee-related information. In today’s business-world, where talent is a scarce commodity, you need to do everything you can to retain your skilled employees.
  • No longer does an HR clerk need to capture or change employee details. Instead, full onus rests on the employee to ensure that his/her employee details are updated and correct at all times. Accordingly, correct employee details will always be presented on the latest employee payslip. This makes the employee’s life a lot easier, and enhances your employer’s reputation too. Win-win all round.
  • Instant society. Contemporary societal norms are such that virtually everybody demands instant access to their personal information—whether it be employee-related, or just in general. For example, nowadays a person can apply for a personal financial-loan at 2am in the morning. With ease of access to information like this, the same expectation applies to employee-data within the workplace. Applying and waiting for an HR administrator to release information about an employee’s personal records is long-gone.
  • It allows more time for your HR administrators to concentrate on important tasks. No longer will they need to spend time printing payslips or answering queries about leave balances. Instead, the task focus for the HR administrator is now able to shift towards payroll analysis and trend reporting. After all, these tasks have far more of an impact on the profitability of your business. So it makes sense that their time and energy be focused on these areas.

The bottom-line

The bottom-line is this: If your business is not already embracing the new normal, then you might need to prepare the way for your business to transition towards the implementation and usage of employee self-service functionality. Seriously consider this online cloud-based HR system that you can truly rely on.

Contact Paymaster for their cloud-based ESS offering. You will not look back.

Should you wish to find out more, why not login to the Paymaster online demo version—accessible here: https://paymaster.payus.co.za/CMS/Default.aspx

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For more in-depth information why not talk to Ian today.

Email: ian@paymaster.co.za

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