Curated by Lezé

December 2022/January 2023


The many Hats worn by Payroll Professionals

Hat 8: The Payroll Professional as Problem Solver

We would like to say “Well done!” – you have often had to sacrifice much, missing out on time with friends and family, to deal with problems not of your own making.
So stand tall and proud and hear from us again “Well done!”
We are committed Payroll Professionals, and always have our client’s best interests at heart.
We stare down and deal with their challenges and problems that come in all shapes and sizes.

Some problems creep up on you in the middle of the month: this allows you to lean back in your chair and reflect on the problem. You have time to formulate an ideal solution ,based on extensive consultation with all the stakeholders. I love these problems, but sadly, they are exceptionally rare – only coming around about once a year ( a bit like Santa).
Usually, the problems that we deal with, are the “Have to be solved now!” issues.

For example, when a line manager is standing right before you, explaining that he/she forgot to submit the additional hours worked, and as a result, the entire workforce is gathering outside threatening to ‘down tools’ if the company doesn’t remedy the situation -immediately! To compound the problem in this example, it also happens to have been brought to your attention just before closing time on a Friday afternoon!
Disaster. Or Opportunity!

Now is the time to ‘step-up’ and reveal your work ethic and integrity, by efficiently solving the problem. As Payroll Professionals, there are numerous opportunities to build your reputation by gaining the trust of the employees/clients. As a Payroll Professional we often perform these mini-miracles.

With a calm and steady approach, we confidently take charge of the situation and deliver the perfect solution. This inevitably puts a beaming smile on the face of our clients. So hear again, “Well done!” Feel good about this!
However, these situations can also lead to actions that damage or destroy relationships. If the Payroll Professional presents solutions that are impractical, or have potentially appalling consequences which may only materialise down the line (say in 6 months’ time), then relationships are certain to be ruined, or at least very strained.

To prevent this, take time to ponder over the most-appropriate solution, and to carefully deliberate over the various options. Then, when you decide which is the optimal solution to this particular challenge, you ensure that the advice you give, is first-rate, the most fitting you can offer your clients.

payroll solutions for small medium and large businesses

This is the Payroll Professional displaying their Problem Solving super power at it’s best.

Coming next… Hat 9: The Payroll Professional as the moral compass

– Provided by Ian Hurst –

Helpdesk Tips

How to update or change the Organisation Unit of an employee

The system provides for two types of Organisation Structures. When a company is registered, the system will default to the Basic Organisation Structure which consists of one organisation hierarchy level i.e. Company. Activating the Advanced Organisation Structure allows you to define Organisational Hierarchy Levels and Units (known as departments) as well as Pay Points, Regions and Grades.
Click below for direction on how to update or change the Organisation Unit of an employee


How to update the Organisation Unit of an employee

Please call our Helpdesk for your queries – 021 712 7333 or
WhatsApp us – 081 711 1276

How to create and set up a qualification

Employees’ qualifications can be stored on the system. This article clarifies how to add qualifications on company level in order to link it on the employee’s record. Follow the directions below on how to create and set up a qualification.


How to create and set up a qualification

Staff Bio

Meet Robyn De Freitas

We’re excited to welcome a new person to our team at this festive time! Robyn is joining us as a Payroll administrator. She is currently being trained, and finding her space in the Paymaster team. Getting to understand the office culture and dynamics. It’s exciting to have new energy in the office, and we look forward to working with her in 2023. Welcome Robyn! Here are some fun facts about our new colleague…

I am the youngest of 5 kids, I grew up in Grassy Park, attended Grassdale High school and matriculated 2007. I then enrolled at UNISA for a law degree but dropped out after 2 years. I have worked in payroll/HR since 2017.

New Product Features

New enhancements

Employment Equity Report Enhancements

Employment Equity Deadlines

Just a friendly reminder that the Employment Equity Reporting for 2022 is due by 15 January 2023. The Employment Guide can be used to complete your submission.

Employment Guide

The EEA2 Report has been updated to ease the reconciliation process and accommodate unique scenarios. The report has been reviewed in its entirety.
The changes to the report include the following:

  • A new option to include report for current frequency at print time.
  • Various formatting and cosmetic changes.
  • The user will be able to use the EEA2 detail report to balance the EEA2 Report.
  • The logic of terminated and transferred employees has been improved

For more information or all the changes and what to look out for, please visit the What’s New dashboard on the system.

Any issues can be directed to


Innovation in payroll

With WhatsApp

Download your payslip instantly.

Our employee self-service bot that
will assist you with your payroll and HR requests.

Pacey uses interactive messages which gives users a simpler and more consistent way to select the options available to them.

Interactive messages achieve significantly higher response rates compared to text-based lists.

For more info or to request a quote

HR requests at your fingertips

Click here for more info ↑


Our partnership with Floatpays and yoyoGifts is another way that Paymaster endeavors to deliver greater value to our clients.

Check out the last newsletter about the offerings of funeral insurance and a savings account here.
You can also improve your employee financial well-being by

offering practical tools to better manage their personal finances.

Have you seen the Floatpays App?

Floatpays helps your employees live financially healthy lives, reduces stress for your teams, increases happiness and productivity by means of the most comprehensive financial wellness platform in Africa.

You can use the app to view your available money and withdraw a percentage of your earned wages when you need to. The withdrawal payment is made direct to your bank account, and no employer approval is required.

Access your wages…

buy pre-paid vouchers for,

  • Electricity
  • Airtime/data
  • Medical vouchers

buy medical vouchers

Various medical vouchers are available – free transactional fee.
You can look up your area and it will give you doctors in the area you choose.
You do not pay any fees on these vouchers. It will be a deduction on your pay within the pay cycle.

If you like what you hear and want to get your employees on the path towards financial wellness, get in touch.

As a Paymaster partner, Floatpays is already integrated into the Paymaster payroll system, so set-up is quick and easy! Get in touch with Glen Coburn at, +27836791311, to book a free DEMO.

Book a DEMO here



Paymaster uses yoyoGifts as our online gifting platform. It’s a perfect way to reward your valued staff.

Get your last-minute Christmas shopping sorted with yoyo Gifts

Skip the crowds, queues, and cash with a digital gifting solution that’s easy to use and instant to issue. With Yoyo Gifts you can get your end-of-year shopping sorted at a moment’s notice with digital gift cards that can be redeemed at South Africa’s most loved retail brands, including the iStore, Cape Union Mart, Pick n Pay, Poetry, Starbucks, and more!

Digital gift cards make for perfect staff thank you’s, especially after long work year we’ve all had. Celebrate your team’s accomplishments with yoyo Gifts. Simply choose a retailer, select a value, write a message, and we’ll handle the rest – all in under 3 minutes!

To find out more contact Glen Coburn at, or call +27 836791311.

Get Gifting

Paymaster Updates

Watch this space! New look and features for our magazine site will be available in January 2023.

Read all the updates (Newsflash) for the month of December here.

WHATS New – Click here

Africa Updates

Click for December Updates:

Zimbabwe – Finance Act 2022 Update

Ivory Coast – IGR Tax Table Enhancement

Burkina Faso – CNSS Ceiling Increase

Rwanda – Tax Tables update

Ghana – SSNIT contribution calculations

Paymaster Competition

Jenni Gerrard from United Herzlia Schools, you are the winner of R1000!

Thanks to everyone who participated!



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– Monthly newsletter curated by Lezé Felton –